BAGGAGE TRANSFERS
As you walk from location to location, your baggage is door to door, so it picked up at your accommodation and will await you at your next accommodation. We recommend bringing a small rucksack to carry with you during the day, and whilst suitcases are acceptable, we recommend that you bring a minimum. Normally we transfer one piece of baggage only per person, unless otherwise advised. However, any luggage not required during your walking tour can be left with us for your return.

TRANSPORTATION IN SCOTLAND
As you start in one location and finish in another, we are happy to advise on or book any transportation requirements for you, at cost.

AIRPORT/STATION WELCOME
This service is optional in some trekking holidays and included in others. We meet you on arrival at Glasgow railway station, or at Glasgow International Airport. Arrangements can be made for arrivals in Edinburgh, 40 minutes away from Glasgow. You are then transported to your departure point or B&B, familiarised with your tour details. If you come by car, we arrange a rendezvous with you in advance.

CITY BREAKS IN GLASGOW, EDINBURGH and INVERNESS
All our tours can start and finish with an overnight stay in a very good B&B close to our base in Glasgow. We also have a excellent B&B's in Edinburgh, Inverness and Stirling. In addition, since you may wish to extend your stay in one of these cities, by taking a City Break. Over the years we have found that walkers really enjoy extra time to explore these cities, there is so much to see. We provide advice and a City Tour Pack to help you make the most of your stay. These extra days are excellent value. We also have an excellent selected hotels we use for clients requiring this type of accommodation. See the City Breaks page for further details.

BOOKING PROCEDURE
After appropriate discussions, we send you the Booking Form, which should be filled in and returned to us. At this stage a deposit is due. We then go ahead and book the holiday for you and inform you once we have completed arrangements on your behalf, sending you the accommodation itinerary and Invoice. The accommodations booked will be subject to availability at the time of booking.

PAYMENT FOR YOUR HOLIDAY

TOUR DEPOSIT
A £50 per person non-refundable deposit is required on booking.

BALANCE PAYMENT
Balance payment is due 4 weeks prior to arrival. We would not cancel the holiday if payment is not made at that time, we would expect to hear from you around that time to discuss the arrangements for balance payment.

METHODS OF PAYMENT
Payment must be in Pounds Sterling.
UK cheques accepted.
BANK TRANSFER: please ask for details.
CREDIT CARD details can be sent by:

• TELEPHONE/FAX: Bespoke Highland Tours - tel/fax: 01854 612 628 (from UK) or + 44 1854 612 628 and leave details. Answerphone available outside office hours, for messages.
• SURFACE MAIL: To the Bespoke Highland Tours office mailing address: Viewfield - Strathpeffer IV14 9DS, Scotland, UK

CANCELLATION POLICY

1. Should you need to cancel your holiday you must inform us in writing or by e-mail. The full balance of your holiday is charged if we receive your cancellation within 28 days prior to first holiday night.
2. All rail tickets, taxi costs and baggage transfer costs will be refunded in full if cancellation is up to 7 days prior to first holiday night. If cancellation occurs 7 days or less prior to arrival, most of the balance paid will not be refundable.
3. Cancellation after deposit and before 4 weeks prior to first holiday night: loss of deposit only, as balance will not be due. If you have paid the balance well before 4 weeks, then the cancellation policy above (cancellation less than 4 weeks prior) will apply.

PAYMENT SECURITY
Special arrangements complying with regulations are made such that tour balance payments are paid into a separate account and not taken by Bespoke Highland Tours Ltd until after the tour is finished in order to conform to EC regulations.

TRAVEL AND MEDICAL INSURANCE
We do not issue travel or medical insurance, so it is entirely the responsibility of the client to make their own arrangements. We strongly advise that you do so.

BESPOKE HIGHLAND TOURS
Bespoke Highland Tours aim to provide top quality holidays as advertised, using specially selected and inspected accommodations and we offer a truly personalised service to our customers. Bespoke Highland Tours Limited is incorporated under the Companies Act 1985 as a private company at Companies House, Edinburgh, Scotland, registration number 243933.

Contact us if you wish to have any more help or information.
Tel/Fax: +44 (0)1854 612 628 info@highland-tours.co.uk

REFERENCES
We have received many wonderful recommendations about our tours from customers and are happy to share them with you, many customers have expressed a willingness to support our claim for excellence especially in terms of meticulous organisation, personal service, wonderful accommodations and hosts.
We are members of the Highlands of Scotland Tourist Board, The Argyll, Loch Lomond and Trossachs Tourist Board and the Greater Glasgow and Clyde Valley Tourist Board.